Mango 4 Service

Training

Mango 4 Office Technology has a strong commitment to improving the skills of all our staff members. While our technical staff are constantly be up-skilled on our suppliers latest equipment our sales administration staff are also improving their customer service skills through internal and external training.

Processes

When you require service from Mango 4 you are part of the following process.

• Receptionist accepts problem and passes to appropriate service area.
• Product Service Controller logs service details.
• Customer and system details plus service request is printed.
• One of our technicians is allocated the work.
• After completion the service call is finalised on the system.
• The above process is overseen by the Service Manager who benchmarks response times, repair times and charging.

This system takes the human error out of servicing our client base. It is effective, efficient and demonstrable. Why not come and look over the operation before you make your next technology purchase